Representative List - Instruct the client to go to and click " to connect to you.Click the "Start." button and a new window will open with 3 available options, among which you need to determine which is best to establish a connection for that session.Open the Bomgar application that was installed in the process above called "Installing Bomgar Representative console" and Login using your Carleton Net ID and password.
Watch this video demonstration on establishing the connection as described below. Using Bomgar as a helpdesk representative
#Bomgar jump client taskbar issue install
Follow the installation wizard to install the software.Download and "Open" the console software.In the top section titled Representative Console select your Platform, then click Download Representative Console.Installing from the Bomgar Appliance directly Click the "Run Now" button near the bottom of the page.Search for bomgar, or scroll the list to find " Windows: Bomgar Button 19.1.3 (2019.07.30 REB) " or " Mac: Bomgar Representative Console 19.1.3 (2019.08.05 REB) "and click on it Click the blue box labeled "Want Software?".The Representative Console, or Web Rep Console is required if you need to receive technical support related inquiries from a remote clients. Carleton Handbook - Information Technology, Documents, & Records.Windows, Mac, Linux, Android, and Apple iOS - Read more about feature compatibility.Remote Work with BeyondTrust (Bomgar) Remote Desktop Supportīomgar can be accessed for remote work via the Bomgar Representative Console interface or the Mobile App with no requirement for connecting to VPN.
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